Alternative Dispute Resolution

The Alternative Resolution of Consumer Disputes (referred to as RAL) covers mediation, conciliation and arbitration.

Independent entities, with specialized personnel, impartially, help the consumer and the company / professional to reach a friendly solution through mediation or conciliation.

If such an agreement is not reached, the arbitral tribunal may also be appealed, through a simple and quick process and in most cases free of charge. The arbitral award is enforceable (mandatory) and is equated with a decision of a court of first instance.

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